Service: VTC Automation · Operated by Hna W Bas / VTC · Last updated: 17 June 2026
VTC Automation (the “Service”), operated by Hna W Bas / VTC
(“we”, “us”), provides WhatsApp customer-support automation using the WhatsApp Cloud API.
This policy explains what information we handle when you contact us on WhatsApp, and how we use and protect it.
Information we collect
Your WhatsApp phone number.
The content of the messages you send us.
Your WhatsApp profile/contact name, if provided.
Conversation context needed to continue your chat.
Order and support context related to your inquiry, when relevant.
Message delivery and status metadata provided by WhatsApp.
How we use this information
To reply to your WhatsApp messages.
To provide customer support.
To confirm and follow up on orders.
To operate the service and keep audit logs.
To improve our support workflows.
Automated processing
Messages may be processed automatically to classify intent and route your request to the right support response.
We do not use automation to make legal or financial decisions, and we do not sell your personal data.
How we share information
With Meta / the WhatsApp Cloud API, which delivers the messages.
With hosting and infrastructure providers that operate our systems.
With authorized internal operators and support staff.
We do not sell your personal data.
Data retention
We keep information only as long as needed for support, operations, auditing, and legal or business requirements,
after which it is deleted or anonymized.
Your choices
You may request correction or deletion of your information.
You may opt out of non-essential messages.
To exercise these choices, contact us using the details below.
Security
We apply reasonable technical and organizational safeguards to protect the information we handle.
Contact us
For any privacy request or question, contact us at: [CONTACT_EMAIL_TO_BE_CONFIRMED].